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Operations, Technology & AI Consulting

Exceptional service that keeps clients, earns referrals, and grows your business.

Great service doesn't happen by accident. A handoff breaks, a detail gets missed, one client gets a wonderful experience and the next one doesn't — and each slip costs you a little client confidence, then renewals and referrals.

Adair & Co helps established service businesses deliver on their promises every time, through experienced operational leadership, stronger processes, supported employees, and practical AI and automation.

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Why it works

Senior leadership experience, applied hands-on.

Adair Taulbee has spent 25+ years leading operations and technology and resolving service failures at the executive level. That experience shapes how the work gets done: understanding your operation and its service problems, choosing the right solutions, designing workflows and responsibilities, connecting your tools, training your employees, and supporting your team until the new way of working sticks.

You get the judgment of an experienced leader and the follow-through of someone who implements.

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You've built something real

Now it needs to work at the next level.

You've hired people, but capacity hasn't grown to match. Handoffs fail between departments. Customer experience isn't consistent from one job to the next. Important work lives in people's heads instead of anywhere your team can find it. Technology exists but the workarounds never stopped. And the business still runs through you.

These aren't isolated annoyances. They're often signs that the business has grown faster than the systems supporting it — and clients feel it as missed details, slow follow-up, and lost confidence.

"We keep hiring, and it still feels like everyone's underwater."

"Sales hands things off to delivery and half the details get lost."

"I'm still not sure our technology is actually working for us."

"The business runs through me and it shouldn't have to."

"Growth should not require the owner to become more involved in everything. A business that's actually scaled becomes less dependent on its owner and more capable of running on repeatable systems and leadership."

Adair Taulbee · Founder, Adair & Co

How the work happens

Start with the problem. Then build what the business actually needs.

No endless strategy decks. No tool shopping lists. A clear path from where you are to a business that works.

1

Playbook

Understand your business, your service problems, and what your employees need, then define a practical approach across operations, systems, technology, and AI.

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2

Build

Put the agreed improvements in place — process, existing or new technology, automation, roles — with clear procedures, prepared employees, and thorough testing. Sometimes the highest-value move is getting more from technology you already own.

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3

Manage & Improve

Support real-world use, refine the solution, and keep it aligned as your tools and your business change.

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The depth of each stage, and how much ongoing management is included, depends on the engagement.

How I help

Business problems don't stay in neat departmental boxes. Neither do I.

An apparent staffing problem, service problem, or technology problem may have a different underlying cause. Problem first. Diagnosis second. Solution third.

01

Growth & Scaling

Owner dependence, capacity constraints, roles, handoffs, accountability, customer experience, and growth without added chaos.

02

Operations & Systems

Repeatable work, documentation, onboarding, handoffs, reducing rework, accountability, and continuous improvement.

03

Technology

Strategy, vendor evaluation, implementation, integrations, automation, and fractional technology leadership.

04

AI & AI-Era Business

AI and automation that support your people: implementation, employee training, and ongoing management, plus enterprise AI deployment and AI-era discovery.

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Ways to work together

Three focused offers — and a broader path for everything else.

Ways to work together

Scaling & Operations

Your business is growing. Why isn't it getting easier to run?

Hiring more people doesn't necessarily create capacity when handoffs, processes, roles, or technology aren't working. We find the real constraint and fix the right thing.

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Ways to work together

Managed AI Services

Want AI and automation that actually help your team deliver better service?

We implement AI and automation, prepare your employees to use it, and manage and improve it over time, so your team delivers better service with fewer missed details. Whether you’re starting fresh or getting an effort back on track, pricing is fixed, with or without a commitment.

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Ways to work together

AI Search

When someone asks AI who they should hire, does it recommend your business?

Customers increasingly use ChatGPT and other AI tools to research and compare providers before they ever visit a website. We help you see whether your business is being found and recommended, and what to do about it.

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Have a different growth, operations, or technology challenge?

Not every problem fits neatly into a packaged offer. Adair & Co also works on defined growth, operational, technology, and AI challenges through projects and ongoing advisory relationships.

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From Google reviews
★★★★★

“Most recently, a new client who started services with us shared that they initially contacted us specifically because ChatGPT recommended us when they searched for home care. Seeing that visibility translate directly into a new client is a great example of the impact of Adair’s work.”

Paige W.
★★★★★

“She helped me think through some of the bigger decisions that come with building a company — from leadership and founder alignment to evaluating growth opportunities, markets, and where we should focus our time and resources. We also worked through ways to expand the use of AI beyond the owner level and help support staff use it effectively in their day-to-day work.”

Garrett D.
★★★★★

“She has a rare ability to understand both the business and technology sides of a company and has helped me think through everything from entering new markets and scaling our technology to compliance and preparing for conversations with larger organizations.”

Cortney K.
★★★★★

“She has a unique ability to understand both the business and technical sides of a problem, figure out what actually needs to happen, and then help us get it done. She’s helped us improve existing systems and processes, evaluate and implement new technology, work through complex vendor and operational issues, and identify practical ways to use AI and automation in the business.”

Austin H.
★★★★★

“She understands MSP operations at a level most consultants don’t, and she’s helped us get clear on priorities, define real next steps, and think strategically about many things, from staffing to day to day ops. Highly recommend her to any business leader ready to scale with intention.”

Peter B.
★★★★★

“I’ve seen firsthand how Adair & Co. brings clarity to fast moving B2B tech startups that feel stretched or chaotic. They have a rare ability to zoom out strategically while still rolling up their sleeves to create practical, actionable roadmaps. Their approach to coaching, executive consulting, and automation is thoughtful, structured, and results driven, not theoretical.”

Skye O.
★★★★★

“Adair & Co. has become a trusted resource in my business. Whenever I need guidance or a fresh perspective, they provide practical, thoughtful insight that actually helps move things forward. It’s rare to find a team that combines expertise with a genuine investment in your success.”

Karon P.

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Insights

Practical thinking on growth, operations, technology & AI.

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A separate publication, on Substack

Practical AI for Business

Adair Taulbee's ongoing publication on what AI actually means for business in practice — what she's testing, what's genuinely useful, and where the hype outruns the value.

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What's getting in the way of your business working better?

You don't need to know the solution — or even exactly what's wrong. Tell me what's going on, and I'll personally respond.

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